Departments

Departments are organizational units that group agents and team members together. Each department has its own budget, escalation rules, and performance metrics.

Key Concepts

What is a department?

A department is an organizational grouping within AI Company. It mirrors the concept of a team or business unit, letting you manage agents by function — for example, "Customer Support," "Engineering," or "Finance." Each department tracks its own member count, agent count, budget, and escalation rules.

Department cards

On the AI Company dashboard, departments appear as cards in a grid layout. Each DeptCardshows the department name, member count, agent count, and current status. Click a card to drill into that department's details, including its agents, members, and budget utilization.

Budget and escalation

Each department can have an optional budgetthat caps how much the department's agents can spend on model usage. When a department approaches or exceeds its budget, escalation rules determine who gets notified and whether work items are paused.

Step-by-Step Guide

Open the AI Company dashboard

Navigate to AI Company in the dashboard sidebar. The department grid is displayed below the stat cards on the main page.

AI Company dashboard showing the department grid with several department cards

The department grid shows all your departments at a glance.

Create a department

Click the Create Departmentbutton (or the "+" card in the grid). In the modal, enter:

Name — a descriptive label (e.g., "Customer Support").
Description — optional context about the department's purpose.
Budget — optional monthly spend cap for the department.
Escalation rules — who to notify and what actions to take when budget thresholds are reached.

Create Department modal with fields for name, description, budget, and escalation rules

Fill out the details and click Create to add a new department.

Add members to the department

Open the department detail view by clicking its card. In the Members tab, click Add Member to assign organization members to the department. Members can manage agents within their department and view department-level analytics.

Assign agents to the department

In the department detail view, switch to the Agents tab. Click Add Agent to assign existing agents to this department. You can also set the department during agent creation (Step 2 of the New Agent Wizard) or from the agent edit panel using the department dropdown.

Tip

An agent can belong to one department at a time. Reassigning an agent to a different department moves it immediately and updates both departments' metrics.

Monitor department health

The department detail view shows key metrics: active agents, completed work items, error rate, and budget utilization. Use these to identify departments that need attention — such as high error rates or budget overruns.

Department detail view showing agent list, member list, and budget utilization chart

Drill into a department to see its agents, members, and budget status.

AI Company Overview Creating Agents Monitoring & Costs Work Items